Lemonade Hotel Miri is managed by Juicy Hospitality Sdn. Bhd.

 

Hotel Address: Lot 842, Jalan Merpati, 98000 Miri, Sarawak, Malaysia

Official Booking Website: https://lemonademiri-booking.juicystay.com

 

Introduction

·      At Lemonade Hotel Miri, we value and respect your privacy. This Privacy Policy explains how we collect, use, protect, and manage your personal information in accordance with the Personal Data Protection Act 2010 (PDPA Malaysia).

·      By using our website or making a booking, you consent to the collection and use of your personal data as described in this policy.

 

Information We Collect

·      When you make a booking through our official website, we collect the following personal data to process your reservation: Full Name, Email Address, Contact Number and Stay Dates (Check-in and Check-out).

·      Additional data such as room type, number of guests, and payment details may also be collected to facilitate your booking process.

 

How We Use Your Information

Your personal data will be used strictly for purposes related to your booking and stay experience, including:

·      Processing and confirming your room reservation

·      Sending booking confirmation and related notifications

·      Contacting you regarding your booking or stay

·      Managing check-in and guest records in compliance with local regulations

·      Enhancing customer experience and improving hotel services 

We will not use your information for unrelated marketing activities unless you have explicitly given consent.

 

Data Security

·      All personal data and payment information collected through our website are transmitted via secure, encrypted channels.

·      We implement appropriate administrative, physical, and technical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction.

 

  

Data Sharing and Disclosure

Your information will not be sold, rented, or shared with any third party except:

·      Service providers directly involved in processing your booking (e.g., payment gateway provider).

·      Regulatory authorities when required by law.

·      All third parties handling data on our behalf are bound by confidentiality and data protection obligations.

 

Data Retention

·      Your personal data will be retained only as long as necessary for the purpose it was collected — typically for the duration of your stay and required record-keeping under Malaysian law.

·      Once no longer needed, your data will be securely deleted or anonymized.

 

Your Rights 

Under the PDPA, you have the right to:

·      Access and request a copy of your personal data.

·      Request correction of inaccurate or incomplete information.

·      Withdraw consent to the processing of your personal data (which may affect our ability to provide services).

All such requests can be made in writing to the contact below.

 

Updates to this Policy

·      Lemonade Hotel Miri reserves the right to amend or update this Privacy Policy periodically to reflect changes in our practices or legal obligations without prior notices.

·      All updates will be posted on our official website.

 

Contact Us 

·      For inquiries, corrections, or data access requests, please contact our Data Protection Officer (DPO at reservations.lmnmyy@juicyhospitality.com.my