Lemonade Hotel Miri is managed by Juicy Hospitality Sdn. Bhd.

 

Hotel Address: Lot 842, Jalan Merpati, 98000 Miri, Sarawak, Malaysia

Official Booking Website: https://lemonademiri-booking.juicystay.com

 

General

·      By completing a reservation through our official website, you agree to comply with these Terms of Booking. These terms govern all online bookings made directly with Lemonade Hotel Miri.

 

Room Reservation & Confirmation

·      All reservations are subject to room availability.

·      Once payment is successfully processed, a booking confirmation email will be sent instantly to your registered email address.

·      Please review all booking details carefully before confirming. The hotel is not responsible for errors or omissions made by the guest during the booking process.

 

Payment Terms

·      All online reservations require full pre-payment at the time of booking.

·      Accepted payment methods include Credit Card, Internet Banking, and E-wallets via our secure payment gateway.

·      All transactions are processed in Malaysian Ringgit (MYR).

·      Bookings not successfully paid will be considered invalid or cancelled automatically.

 

Cancellation, Amendment & No-Show Policy

·      All bookings are non-refundable and non-transferable, unless otherwise stated under a specific rate plan or promotion.

·      No-shows or early departures will be charged 100% of the total stay value.

·      Amendments to dates or guest details are subject to hotel approval and room availability.

 

Check-In and Check-Out

·      Check-in Time: 2:00 PM onwards (counter), 8:00AM onwards (self check-in)

·      Check-out Time: 12:00 PM (noon)

·      Early check-in or late check-out requests are subject to availability and additional charges.

·      A valid government-issued ID or passport must be presented at check-in.

 

 

 

Guest Responsibility

 

·      Guests are required to treat all hotel property and facilities with care.

·      The hotel reserves the right to charge for damages, losses, or any violation of hotel rules.

·      Smoking is strictly prohibited in all guest rooms. A cleaning fee will be imposed for any violation.

·      The hotel reserves the right to refuse service or entry to any guest who violates these terms or behaves inappropriately.

 

Privacy & Data Protection

 

·      Lemonade Hotel Miri and Juicy Hospitality Sdn. Bhd. value your privacy and comply with the Personal Data Protection Act 2010 (PDPA Malaysia).

·      Information collected during booking is used solely for reservation, payment processing, and guest communication purposes.

·      View our privacy policy.

 

Limitation of Liability

·      The hotel shall not be held liable for any loss, damage, or injury resulting from unforeseen circumstances, including but not limited to natural disasters, system failures, or third-party service interruptions.

 

Governing Law

·      These Terms of Booking are governed by and interpreted in accordance with the laws of Malaysia.

·      Any dispute arising from or related to these terms shall be subject to the exclusive jurisdiction of Malaysian courts.

 

Contact Us

·      For any inquiries, amendments, or special requests regarding your booking, please contact our Reservations Team at: reservations.lmnmyy@juicyhospitality.com.my